At Snyvia, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, create an account, or purchase our products.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order details
• Any information you voluntarily provide while contacting us

Payment Information

Payments are processed securely through authorized payment gateways. Snyvia does not store your complete debit card, credit card, UPI PIN, CVV, or other sensitive payment credentials on its servers.

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral URLs
• Diagnostic and usage data

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyze website performance
• Measure marketing effectiveness
• Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Manage your account
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Maintain website security
• Comply with applicable legal obligations

With your consent, we may also send promotional emails, SMS messages, offers, discounts, and information about new collections. You may unsubscribe from marketing communications at any time.

3. Legal Basis and Compliance

We process your personal information in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws and regulations.

By using our website and providing your information, you consent to the collection, storage, and processing of your personal information as described in this Privacy Policy.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared with trusted third-party service providers, including:

• Payment gateway providers
• Shipping and logistics partners
• Technology providers
• Customer support providers
• Marketing platforms
• Fraud prevention services
• Analytics providers

Our website is hosted on Shopify, and we may use Shopify and integrated third-party applications to process orders, improve website functionality, detect fraud, and provide customer support.

These service providers process personal information only as necessary to perform their services and are required to protect your information in accordance with applicable legal and contractual obligations.

We may also disclose your information if required by law, governmental authorities, legal proceedings, or to protect our legal rights.

5. International Data Transfers

As Snyvia offers worldwide shipping, your personal information may be transferred to, stored, or processed in India or other countries where our service providers operate.

By using our website, you acknowledge and consent to such transfers in accordance with this Privacy Policy and applicable laws.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we follow industry-standard security practices, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Comply with legal and regulatory requirements
• Resolve disputes
• Prevent fraud
• Enforce our agreements

When personal information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

8. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your personal information
• Request deletion of your personal information
• Withdraw consent for marketing communications

Certain information may be retained where required by law or for legitimate business purposes.

To exercise these rights, please contact us using the details provided below.

9. Cookies Policy

Our website uses cookies and similar technologies to improve website performance, analyze visitor behavior, personalize your shopping experience, and support advertising and marketing activities.

You may manage or disable cookies through your browser settings; however, doing so may affect certain features and functionality of our website.

10. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Snyvia is not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be published on this page with the revised effective date.

Continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

14. Grievance Officer

In accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer for any privacy-related concerns.

Grievance Officer
Snyvia

📧 Email: info@snyvia.com

📞 Phone: +91-9315722949

📍 Address: Vikas Puri, New Delhi - 110018, India

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

We aim to acknowledge and respond to all privacy-related grievances within 48 working hours.