Refund & Exchange Policy

Snyvia. Elegance, Every Day

Thank you for shopping with Snyvia.

We strive to make every transaction smooth and deliver premium-quality products. Every product undergoes multiple quality checks before dispatch to ensure it reaches you in excellent condition.

Returns & Exchanges

As our products are carefully inspected before dispatch, we generally do not accept returns or exchanges once an order has been delivered.

However, if you receive:

An incorrect product;
A product with a verified manufacturing defect; or
A product that has been damaged during transit,

please contact us within the timeline mentioned below. Eligible claims will be reviewed and resolved in accordance with this policy.

International Orders

We do not accept returns, exchanges, or physical return shipments from outside India.

International orders are not eligible for returns or exchanges due to:

Incorrect size selection
Color or design preference
Change of mind
Delays caused by customs clearance or local courier partners

Any customs duties, import taxes, VAT, or other local charges paid by the customer are non-refundable.

Important: 48-Hour Reporting Window

Any issue must be reported within 48 hours of delivery by emailing info@snyvia.com.

Please include:

Order Number
Date of Delivery
Clear photographs of the product
Photographs of the packaging
A complete unboxing video recorded continuously from opening the sealed package until the product is fully visible

Claims submitted without the required unboxing video or after the reporting window may be declined if the claim cannot be independently verified.

Resolution Process

Once your request is received:

Our team will review your request within 48 working hours.
Additional information may be requested where necessary.
The product must remain unused, unwashed, undamaged, and with all original tags and packaging until the verification process is complete.
After verification, Snyvia will determine the appropriate resolution in accordance with this policy and applicable law.
Approved claims will be resolved through:
- Replacement (subject to product availability), or
- Store Credit equal to the eligible product value.

Store Credit Policy

Snyvia does not provide monetary refunds to bank accounts, UPI, debit cards, credit cards, wallets, or any other payment method.
Approved claims are resolved through Replacement or Store Credit only.
Store Credit is non-transferable, cannot be redeemed for cash, and may only be used for purchases made on the official Snyvia website.

Order Cancellation

Orders may only be modified or cancelled before they are processed for dispatch.
Once an order has been processed or shipped, cancellation requests cannot be accepted.
If you have entered an incorrect size, colour, delivery address, or contact details, please contact us immediately. We will make reasonable efforts to assist before the order is dispatched.

Additional Conditions

Products must be unused, unwashed, unworn, and in their original condition with all tags and original packaging intact.
Shipping charges, COD charges, customs duties, import taxes, VAT, and other applicable fees are non-refundable.
Products purchased during sale events, promotional offers, clearance sales, or special campaigns may not be eligible for return, replacement, or exchange unless required under applicable law.
Snyvia reserves the right to reject claims that are fraudulent, incomplete, abusive, or inconsistent with this policy.

Force Majeure

Snyvia shall not be liable for any delay or failure to perform its obligations under this policy due to events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, fires, pandemics, epidemics, government restrictions, strikes, lockouts, transportation or logistics disruptions, customs delays, war, civil unrest, acts of terrorism, or any other force majeure event. In such circumstances, Snyvia will make reasonable efforts to fulfill its obligations as soon as practicable.

Limitation of Liability

To the maximum extent permitted under applicable law, Snyvia's liability for any approved claim shall not exceed the purchase price paid by the customer for the product concerned.

Policy Updates

Snyvia reserves the right to amend or update this Refund & Exchange Policy at any time without prior notice. The version of the policy applicable to your order shall be the version published on our website on the date the order was placed, unless otherwise required under applicable law.